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An update from Birchbox on changes they have made to shipping.
Full Text –
Hi Jennifer,
I wanted to reach out and share an update on the progress we’ve made with our new shipping partner. As I promised last month, we’re executing a more timely delivery of your September box:
- Our team at the warehouse is putting in overtime hours to ensure we can get your boxes out the door and in your hands earlier.
- Our shipping partner is upgrading your shipping method for faster delivery and monitoring your package at every checkpoint through its journey.
- Along with our partner, we’re keeping a constant eye on your tracking information and making sure updates show as soon as they become available.
Your September box (featuring an extra-special design!) should be on its way to you now. Should there be any imperfections with your samples, trouble with tracking information, or otherwise, please don’t hesitate to let us know and we’ll make it right.
At Birchbox, we hold ourselves to a high standard for operations and customer experience—we’re always striving to exceed your expectations and the work there is never done. September happens to be our anniversary month (a time each year when we pause to celebrate our amazing customers), and we’re so appreciative of the support, love and patience you’ve shown along the way. We’re here to chat and hear your feedback at support@birchbox.com.
Sincerely,
Katia Beauchamp
Co-Founder & CEO, Birchbox
What is Birchbox?
Birchbox ($10/month) offers 4-6 (sometimes more) hand-picked beauty and lifestyle samples, delivered to your door each month.
Cost: $10/month
Category: Beauty / Cosmetic / Makeup
Reviews: Birchbox Reviews
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