Disclosure: If you make a purchase through the links posted below, I may receive a small compensation. Read the full disclosure.
FrenchBox just sent out an e-mail update regarding the February 2015 Box and their plans for the future. I posted the letter in full above, but I’ll highlight the main points as well:
~They realize that they let subscribers down with the February box and did not verify two of the products in the box (the lipstick and the serum).
~They will be providing an ingredient list for the bath beads.
~The March box (and all future boxes) are on hold.
~Subscribers will not be billed on February 25th (which is the date subscribers would have been billed for the March box).
FrenchBox are still working out a resolution for the February box and subscribers. There was also no indication of how pre-paid subscriptions will be handled or how long they anticipate the delay on the March box will be. I’ll update as soon as I hear anything else! What do you think of the apology? Will you give them another chance down the road?
