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It looks like some August 2017 Birchbox boxes have been delayed. See the update from Birchbox below:
Hi Jennifer,
I know many of you still haven’t received your August box (or a recent order from our Shop) and I wanted to reach out personally to let you know how deeply sorry we are.
We recently switched shipping partners with the hope of making your experience better (our goal was for you to get your box faster!), but we really missed the mark. The delays and confusion caused by this transition are unacceptable and do not meet our standard of service. We’ve identified a few causes and are making it our top priority to make this right for you; our teams are working hard on the fastest possible resolution, and once we’ve ironed out the kinks, you can expect improved, more reliable shipping going forward – beginning with any new Shop orders and September boxes.
- What we know: your package has left our warehouse and is en route to you.
- What we’re working on now: getting the latest information from our shipping partner to provide you with updated tracking and delivery estimates.
- What will happen next month: we can guarantee faster tracking and earlier delivery for your September box and any orders from our Shop.
If you have any questions or need help, our Discovery Specialists are here for you – just shoot them a note at support@birchbox.com. Please know that these unusual delays have caused extremely high outreach and the team is working around the clock to answer your messages as quickly as possible. We appreciate your continued patience!
It means so much that you look forward to your mail from us, and we never want those moments to be anything short of positive and exciting for you. We’re so grateful for your loyalty (through all the ups and downs) and are committed to delivering the experience you love and expect.
Sincere thanks,
Katia Beauchamp
Co-Founder & CEO, Birchbox
What is Birchbox?
Birchbox ($10/month) offers 4-6 (sometimes more) hand-picked beauty and lifestyle samples, delivered to your door each month.
Cost: $10/month
Category: Beauty / Cosmetic / Makeup
Reviews: Birchbox Reviews
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