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Heads up. Sephora is ending the Play! by Sephora box! Here are the details from their FAQS:
PLAY! by SEPHORA FAQs
Q: When is the last PLAY! by SEPHORA box?
A: The final PLAY! by SEPHORA subscription box will be this month (April 2020). We’re looking forward to introducing new and exciting ways for our clients to discover brands within the growing Sephora Favorites category, giving them more beauty choices than before.
Q: What are you replacing PLAY! by SEPHORA with?
A: We are expanding the Sephora Favorites kit program with additional ways to discover brands that fit your needs.
- Sephora Favorites LUXE box is the first new launch of the program. Available April 28 on sephora.com for $25.
- Clients can expect two additional lines under this new program, launching later this year. Stay tuned! You can review all current Sephora Favorites kits here.
Q: When does the PLAY! by SEPHORA subscription end?
A: April is the last box you will receive as part of the PLAY! by SEPHORA program. Once your April payment has been processed, you will not receive any additional charges for your PLAY! by SEPHORA subscription. The Sephora Favorites LUXE set is the first launch of the new program and will be available on April 28 on Sephora.com for $25. For more information on all current Sephora Favorites offerings, visit here.
H3. Will Sephora ever bring back the PLAY! boxes/another subscription service? A: We do not have plans at this time to launch another subscription program.
Q: Why are you launching the new Favorites Kits in the middle of coronavirus?
A: We know that having a sense of community during this challenging time is more important than ever, and we hope to find new ways to meet our clients where they are. We are all in this together, and with greater value and more choice, we believe the Favorites sets have something for everyone to enjoy.
Q: Are the PLAY! by SEPHORA boxes/Favorites sets safe to order during coronavirus?
A: Yes. We make sure that all products meet safety standards before they are shipped. According to the Centers for Disease Control, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.
Q: Did you cancel the PLAY! program because of coronavirus?
A: No. Sephora is ending the PLAY! by SEPHORA subscription box program to make room for new ways to discover brands with Sephora Favorites sets, giving clients more beauty choices than before. We will be launching three new sets, starting with our LUXE set on April 28.
Q: Why did only some subscribers get an extra sample in their box?
A: An extra sample was provided to long-time subscribers of the PLAY! by SEPHORA program, as a small thank you for their loyalty.
Q: Why am I unable to subscribe to the PLAY! program, but you’re still selling old boxes? Are these products old/expired?
A: No. The PLAY! boxes currently for sale have some of our clients’ favorites and are the last chance to get these offerings before we retire the program.
RETURNS AND CANCELLATION
Q: Can I return or exchange items from a box?
A: We are unable to offer returns or exchanges on the box or the items. If something is missing or damaged, please contact Customer Service at 1-844-PLAY-HLP or playhelp@sephora.com.
Q: What can I do if something is missing or damaged in my box?
A: If you have received a damaged or incomplete box, please contact Customer Service at 1-844-PLAY-HLP or playhelp@sephora.com for assistance.
Q: Can I still cancel this month’s box?
A: At this time, all orders for the April box have been processed. We are unable to cancel orders and will not be issuing refunds for this box.
SHIPPING
Q: When will I receive my box?
A: All PLAY! by SEPHORA boxes will arrive by the week of April 20th. You will receive an email when your box ships, so you can track it to your doorstep. If you do not receive your box by April 25th, please contact Customer Service at 1-844-PLAY-HLP or PlayHelp@sephora.com.
PAYMENT
Q: When will I be billed for my subscription?
A: You should have been charged the monthly fee and applicable sales tax for your recurring PLAY! by SEPHORA subscription between the first and fifth of April. You will not receive any additional charges for your PLAY! by SEPHORA subscription after the April box payment has been processed.
Q:What happens to my credit card on file for PLAY! by SEPHORA?
A: The billing and credit card information for PLAY! by SEPHORA will be disabled on April 15. You will not receive any additional charges for your PLAY! subscription after the April box payment processed between April 1 and 5.
What is Play! by Sephora?
Play! by Sephora is a monthly subscription box program. Each month subscribers will receive a box of deluxe samples, along with an exclusive PLAY! BOOK — packed with helpful advice — and a PLAY! PASS to redeem in store for a free one-on-one learning session with a beauty expert. The six product samples in your PLAY! by SEPHORA box are from the same prestigious brands Sephora carries in store and online, and they are sized to use multiple times.
Cost: $10/month
Category: Beauty / Cosmetic / Makeup
Reviews: Play! by Sephora Reviews
